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Remedy AR System Server
AR System Server
AR System Server 9.1.04, 18.05, and 18.08
When installing Remedy Encryption Premium Security on a Windows platform there is a known issue with C based processes. This includes:
Native Plugin Server
SLM BR Service
SLM Collector Service
You can confirm this error if you run the process from the command line (use the same command found in armonitor.cfg). You'll see the following error:
.\fips\fips.c (146) OpenSSL internal error, assertion failed: FATAL FIPS SELFTEST Failure
You can also confirm this by looking in the armontior.log file and seeing the following log:
The specified public key encryption algorithm is not supported by the encryption library ARERR - 9006
When the C servers start the correct encryption libraries are not present on the system.
See the attached .zip files for your version and replace the .dll files in the following directory only AFTER making a full backup of your system: