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When an end user performes option V for opening a report in the report list screen U, the report is not opened for viewing and no messages appear. The problem occurs if CTV isn't installed in the IOA environment
Apply PTF PG04196 (BMC APAR BD10654).
This PTF is part of maintenance 9.0.19.000.
CAR00188686 addresses this APAR/CCID.