This is part of our series of BMC Helix Immersion Days Presentations and Recordings. If you'd like to see our complete list, please click here.
Topics covered include:
A Brief History of Tech Support
Superbox: The Gateway to Information
Submitting an Incident through Superbox
Dynamic Field Rendering
Marking Incidents for Clients Action
For details, download deck below (or preview, by allowing Flash on your browser)