Self Service in BMC Helix Remedyforce, including BMC Helix Chatbot

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    This is part of our series of BMC Helix Immersion Days Presentations and Recordings. If you'd like to see our complete list, please click here.

     

    Below is the presentation, Self Service in BMC Helix Remedyforce, including BMC Helix Chatbot, given by Nikhil Deshpande and Virginia Leandro

     

     

     

    Topics covered include:

    A Brief History of Tech Support

    Superbox: The Gateway to Information

    Submitting an Incident through Superbox

    Smart Suggestions

    Dynamic Field Rendering

    Configurable Sidebars

    Viewing Assets

    Marking Incidents for Clients Action

     

     

     

     

    For details, download deck below (or preview, by allowing Flash on your browser)