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TrueSight Infrastructure Management
TSIM Application Server
TSIM 10.7 FP3 , TSIM 188.8.131.52, TSIM 11.3.02 ONLY
TSIM has been started and all processes are running, as checked by the command:
However, the TSIM UI cannot be logged into and it is not CONNECTED in TSPS.
The startup time is a lot longer than it normally would be.
Check the output when running the command:
Review the pw/pronto/logs/TrueSight.log file for messages like the following:
INFO 08/23 05:51:39 InstanceAudit [ACInit-3] 600002 User <system>: mo.util.UpdateMO -action delete -moTypeId 41 -moInstId 138702
If the log contains the above messages, it is important to leave the TSIM to complete this operation, however long this may take. Do not stop it, or attempt to restart it again.
Run the pw license list command every so often and when it no longer returns the 'Failure to connect to server' message the TSIM should then be up and running and should connect into TSPS.
A Hotfix has been provided for the following versions:
All Hotfixes are cumulative so install the latest one that is available from the ftp location given for the version being used.
Please note, the first restart after applying the Hotfix may still take sometime until the stale thresholds are removed. Once the Hotfix has been applied and the TSIM restarted, the stale thresholds will then be removed with the instances and no longer at the time of starting.