BMC Helix Remedyforce: Where is the Incidents with Tasks Report Type?

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    PRODUCT:

    BMC Helix Remedyforce Service Desk



    QUESTION:

    Where is the Incidents with Tasks Report Type?


    ANSWER:

    The report type created to generate reports with Incidents and Tasks is the "Tasks with Incidents" report type.

    To write a report Incidents with related Tasks:
    1. Click Reports | Click New
    2. Search for and Select "Tasks with Incidents" | Click Create (Continue)
    User-added image
    3. If running a Summary Report group by Incident: Incident #
    4. Drag the desired fields onto the report.
    5. Select a desired date range
    6. Run the Report
    7. Verify the report returns Incidents with linked Tasks


    Article Number:

    000291495


    Article Type:

    FAQ/Procedural



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