Client Management - Step "Join Computer to Domain" fails with the error " _MSDN_ERROR_CODE_"

Version 1
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Client Management


    COMPONENT:

    Client Management


    APPLIES TO:

    BMC Client Management 12.8 Patch 2



    PROBLEM:

    Step "Join Computer to Domain" fails with the error " _MSDN_ERROR_CODE_"


    You can confirm in %WINDIR%\debug\NetSetup.log file that account does not exist :

    03/28/2019 23:42:12:888 NetpDsGetDcName: failed to find a DC having account 'ComputerName$': 0x525, last error is 0x0
    03/28/2019 23:42:18:398 NetpLdapGetLsaPrimaryDomain: result of retrieving domain data: 0x0
    ...
    03/28/2019 23:42:18:722 NetpGetComputerObjectDn: Crack results: Account does not exist
    03/28/2019 23:42:18:722 NetpCreateComputerObjectInDs: NetpGetComputerObjectDn failed: 0x534
    03/28/2019 23:42:18:723 NetpProvisionComputerAccount: LDAP creation failed: 0x534


    CAUSE:

    Administrator domain account does not exist


    SOLUTION:

    Be sure Domain administrator account exist on Domain Controller :

    1) In the active directory Users and computers section, under users OU create an user entry and set it with Domain Administrator.

    2) Execute the operational rule with the step "Join Computer to Domain" in which you have your Domain Administrator account on the device.


    Article Number:

    000233984


    Article Type:

    Solutions to a Product Problem



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles