Where to find the latest version of Remedy Single Sign-On (RSSO) and TrueSight Presentation Server (TSPS) for TrueSight Capacity Optimization (TSCO)

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    TrueSight Capacity Optimization


    COMPONENT:

    Capacity Optimization 11.5.01


    APPLIES TO:

    TrueSight Capacity Optimization 11.x, 20.x



    QUESTION:

    What is the latest version of Remedy Single Sign On and TrueSight Presentation Server to use with TrueSight Capacity Optimization? Where can they be downloaded?


    ANSWER:

     

    The latest version of RSSO  compatible with TrueSight Capacity Optimization (TSCO) is shown in the documentation pages:

    11.5 - https://docs.bmc.com/docs/capacityoptimization/btco115/remedy-single-sign-on-at-a-glance-830156154.html#RemedySingleSign-Onataglance-SupportedRemedySingleSign-OnServerversionswithPresentationServer
    20.02 - https://docs.bmc.com/docs/capacityoptimization/btco2002/remedy-single-sign-on-at-a-glance-914177404.html#RemedySingleSign-Onataglance-SupportedRemedySingleSign-OnServerversionswithPresentationServer

    There is no strict requirements between RSSO and TSCO so the only thing is the compatibility between TSPS and TSCO.

    If TSPS 11.3.03 is compatible with TSCO 20.02 then any version of RSSO compatible with TSPS 11.3.03 is good.

    This page lists all the Remedy products so search for Remedy Single Sign-On to find the latest version available (20.02).
    https://docs.bmc.com/docs/lpremitsm/remedy-platform-and-remedy-it-service-management-documentation-873371643.html

    There is no similar page for TSPS because it's part of so many products.Go to this page and search for TrueSight Presentation Server and all the versions will be listed (11.3 is the latest).

    https://docs.bmc.com/docs/dashboard.action

    To download these products head to the BMC Support Central (support.bmc.com) and choose Products Download. Search for "Remedy Single Sign On" to access the latest version available. Search for "TrueSight Presentation Server" for the TSPS download.

    If the latest versions are not available as indicated by the documentation pages there may be an entitlement issue with the support ID so opening a case with the "Customer Support Web" product team is needed to sort it out.

     


    Article Number:

    000321899


    Article Type:

    FAQ/Procedural



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