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MyIT Service Broker OnDemand
Create a Remedy Work Order workflow, and attach a question to it that contains multiple Attachment-type questions. Submit that Service Request in DWP.
Observe: When reviewing the WO fulfillment record in ITSM, only 1 attachment is shown. However, the attachments are showing in DWPC and DWP.
Enhancement but WO is available below
- Add the following variable in the 'Create Remedy Work Order with Identifiers' to the 'Expression for Attachments' variables.
. If you are using a Push Notification or Send Email workflow, add this to the variable there as well.
REPLACE((( Attach1 + Attach2) + Attach3), "][", ",")
See also attached screen shot.