BMC and Snow Software Partnership - FAQ

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    Digital businesses cannot function without software, which is forcing IT leaders to deliver better process and cost transparency to improve IT services, license compliance and alignment with business objectives.  Vendor-driven subscription licensing requires IT leaders to ensure that software asset management (SAM) is capable of managing hybrid solutions and traditional licensing scenarios in tandem. The move to the cloud demands more detailed SAM data analysis so IT leaders can help contain costs. The increased complexity and volume of software user environments are leading IT leaders to broaden the scope of SAM and implement it as a governance function to enable IT to manage the full software life cycle effectively. (Gartner, 2017) 


    BMC Helix ITSM and BMC Helix Remedyforce provide some basic software asset management capabilities either natively and/or via integration with BMC Helix Client Management.  For example, with BMC Helix Remedyforce, the Premium and Premium Plus options (aka BCM OnDemand) offer foundational software asset management capabilities (ex. software identification and support for basic license models), which may be sufficient for some organizations; however, for those who require more advanced software asset management capabilities, we have partnered with Snow Software to provide a more mature set of software asset management capabilities. 


    The Snow Connectors to BMC Helix ITSM (Remedy) and BMC Helix Remedyforce enable BMC customers to receive discovery data from Snow License Manager (SLM).  In addition, Snow Software already has a connector to BMC Helix Discovery, which enables organizations to pass discovered information (i.e. hardware and software) from BMC Discovery to Snow Software for a more comprehensive view of an organization’s environment for software asset management purposes.   Please refer to this FAQ for more details on the BMC/Snow Software partnership, the capabilities of Snow Software’s Software License Manger and the additional capabilities of the numerous connectors.