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Remedy AR System Server
Smart Reporting Remedy
Remedy Smart Reporting 9.1.02 and onwards
What are the best practices when scheduling a broadcast?
Smart Reporting allows you to send reports to your entire organization, selected groups and to external users.
To schedule a broadcast, open the desired report and select the broadcast icon in the top middle menu.
It will give 6 options to send it, HTML PDF, excel, csv, Word or a URL to open the Smart Reporting console.
There are some considerations we need to keep in mind when scheduling a broadcast as each time a broadcast is sent, it will run the report.
1.- Coordinating the people that have access to schedule a broadcast. All users with Report writer permissions will have the option to set up a broadcast. Is important to keep a limit to the amount of broadcast that are scheduled. The amount of broadcast that are supported will depend in how big the reports are, and the amount of computing resources allocated in the Smart Reporting and AR System servers.
2.- The frequency of a Broadcast. It is possible to have a report run every 5 minutes, however, that would have the report refreshing every 5 minutes, this will generate a constant load to the servers that could affect the performance of the console. Is recommended to run a broadcast one or two times a day, not more.
3. - When selecting the time when the broadcast will run, is important to keep in mind other broadcast that might be running at the same time, if there is already a broadcast running at that time, then space it out by fifteen minutes. That way, it will give it time to allocate enough resources to each task.
4.- It's recommended to schedule broadcast out of office times, for example, having the broadcasts run early in the morning, before the standard users start accessing the console.