DWP - What does the Warning (Red triangle) means when it is displayed next to REQ in DWP/MYIT ?

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    PRODUCT:

    BMC Digital Workplace Advanced


    COMPONENT:

    BMC Digital Workplace Basic


    APPLIES TO:

    All Versions



    QUESTION:

    What does the Warning (Red triangle) means when it is displayed next to REQ in DWP/MYIT ?


    ANSWER:

    The red triangle next to the REQ is part of the notifications set included in the SRM suite.

    This flag is also known as NEEDS_ATTENTION_FLAG and it is shown for requests in which a fulfillment worker has entered an entry in the activity log. These entries are created when a fulfillment worker creates a work info entry for the fulfillment record and sets it to public visibility in the request's activity log. This is a signal to the requester to read the entry because it could contain important information that might need a response. As the request coordinator, you might want to read such entries to stay informed about activities centering around requests.


    Article Number:

    000172544


    Article Type:

    FAQ/Procedural



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