Control-M for Databases container fails to start after installing 9.0.00 Patch 001 or higher on a Control-M/Agent 7.0.00 running on Linux 64 bit platform

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    PRODUCT:

    Control-M for Databases


    COMPONENT:

    Control-M for Databases


    APPLIES TO:

    Control-M for Databases 9.0.00 ; Control-M/Agent 7.0.00 ; Linux



    PROBLEM:


    Control-M for Databases container fails to start after installing 9.0.00 Patch 001 or higher on a Control-M/Agent 7.0.00 running on Linux 64 bit platform

    Opening Connection Profiles in the CCM hang "Loading..."

    Jobs are failing with the error:

    CONTROL-M for Databases: DB0001 = com.bmc.cm.exception.CommandNotFoundException:

    Running 'ctmdbcontainer status' the following error occurs:

    Error: Could not find or load main class com.bmc.cm.Start

    Also this error is seen in the Agents proclog/start_ag_###.log file


    CAUSE:

    CAR00081319: Patch for Control-M for Databases 9.0.00 is not installed properly when Control-M/Agent version is 7.0.00 and Linux machine is 64 bits


    SOLUTION:

     

       
    1. Uninstall all Control-M for Databases patches so that only the base 9.0.00 version is installed.
    2.  
    3. Edit the <Agent Home>/installed-versions.txt file and add "Agent 32-bit" to the end of the DRKAI.7.0.00 line, so that the Databases patch installer script is able to identify the Agent is 32 bit instead of 64 bit.
      
      For example:  
    Change:  
    DRKAI.7.0.00             Linux-x86_64   Sep-04-2010    Dec-30-2014    7.0.00.000     INSTALLATION   Agent  
     
    To:  
    DRKAI.7.0.00             Linux-x86_64   Sep-04-2010    Dec-30-2014    7.0.00.000     INSTALLATION   Agent 32-bit 
      
       
    1. Install the latest Control-M for Databases patch
    2.  
    3. Once the patch is installed and Control-M for Databases container is running, edit installed-versions.txt file and change the DRKAI.7.0.00 line back to it's original value.

     


    Article Number:

    000114798


    Article Type:

    Solutions to a Product Problem



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