Webserver authentication causes Scheduled reports to fail with 401 error in logs

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    FootPrints


    APPLIES TO:

    Footprints 20.x



    PROBLEM:

    Webserver authentication causes Scheduled reports to fail with 401 error in logs

    Errors such as below are seen in Footpints.log file:


    ERROR|2019-08-15T09:53:00.540|EDT|SERVER|pool-3465175-thread-1|*.business.analytics.schedule.ReportSender.doCall()|||Scheduled Report Error|
    * Stack Trace Summary: 
      - java.io.IOException : Server returned HTTP response code: 401 for URL: http://SERVER/footprints/servicedesk/rdPage.aspx?rdReport=CustomReport&LocalCode=en_US&rdShowModes=rdExportAll&Action=LOAD&ReportId=4601&ReportType=CUSTOM_REPORT&rdExportFilename=9c3e93b0-ab9d-438b-b16c-2d08e63ec655.xlsx&rdExcelOutputFormat=Excel2007&rdReportFormat=NativeExcel&rdShowGridlines=True
            at com.numarasoftware.footprints.business.analytics.schedule.ReportSender.doCall(ReportSender.java:184)
    |


    CAUSE:

    DEFECT DRZNZ-13785


    SOLUTION:

    This issue is under review by the engineering team and this article will be updated when more information is available.


    Article Number:

    000172840


    Article Type:

    Solutions to a Product Problem



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