When adding a new field to a form, default height is 28 pixels and unable to edit

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    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System Server


    APPLIES TO:

    AR system version 9.1 and higher.



    QUESTION:

    Why am I unable to edit a new field added to a form when default height is 28 pixels? Copying another field from the same form that is 21 pixels high allows you to use that height, but even adding an expand box to a character field results in the box being 28 pixels high, and unable to edit.


    ANSWER:

    To resolve this issue please change the  Row property and you will be able to see the height field modified, this value cannot be edited because this is calculated based on number of rows and the locale height of fields gets reset when the "Rows" property changes.

    Then select Header Text (I) as Data Font in the Font section of the field.


    Article Number:

    000167698


    Article Type:

    FAQ/Procedural



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