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BMC Real End User Experience Monitoring - Software Edition
BMC Real End User Experience Monitoring Software Edition Real User Analyzer version 11.0.00
When launching a Session browser query the following error message is displayed:
The limit of concurrent snapshots has been reached. No more snapshot can be created until someone logs out.
How can the system be configured to avoid this error situation?
A concurrent snapshot as mentioned in this error message refers to the Session Browser query made by an user logged into the Real User Analyzer. A snapshot is also known as a Session Browser workspace.
If there are 2 users logged in and making Session Browser queries then 2 workspaces are in use. The number of workspaces currently used can be seen by navigating to the Administration > General settings > Session browser workspace management page. On that page a workspace associated with an inactive user can be terminated.
- 4 GB of RAM or less ==> 2 concurrent snapshots
- 8 GB of RAM or more ==> 4 concurrent snapshots
The product has not been tested with more than 4 concurrent snapshots. Changing this to a higher number may result in unexpected crashes and is not a supported configuration.