TSSR-SA: Failing to communicate to component with error: PKIX path building failed - INCLUDES VIDEO

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    TrueSight Smart Reporting - Server Automation


    TrueSight Smart Reporting for Server Automation


    After implement CA signed certificate in TSSA-DW, component in TSSR page is failing to connect.

    In tsrplatform.log, this error is captured

    ERROR (TSRComponentManagementService:getCsrfToken) - Failure while communicating with component for first time. javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target


    The error is caused because after change certificate on TSSA-DW the trust relationship between applications is broken, to correct it, you need to import signed certificate and root chain used in TSSA-DW  into TSSR keystore

    That file is located under <TSSR Install path>/appserver/conf/tsr.keystore

    To import it you can follow below steps:

    1. Stop TSSR service using shutdown script
    2. Depending the format in which you received the certificates use one of the following commands
        If it was a p7b file: keytool -import -alias tssa -trustcacerts -file [certificate.p7b] -keystore tsr.keystore
        If it was using pem format: keytool -import -alias tssa -file  <certificate.pem> -keystore tsr.keystore
    3. Start TSSR service using startup script

    Included video demonstration for better understanding


    Additional Information: 


    Refer Importing TrueSight Server Automation - Data Warehouse custom certificates in TrueSight Smart Reporting documentation page for more information about the topic. 




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