IN SRM 18.08.01 Favorities icon not displaying using IE11

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Service Request Management


    COMPONENT:

    BMC Service Request Management


    APPLIES TO:

    SRM 18.08



    PROBLEM:

    When using IE11 on SRM 18.08 (or 18.08.01) the Favorites icon (as well as some other icons) don't display properly and show an "X" instead.


    CAUSE:

    SW00559553


    SOLUTION:

    This has been addressed in SRM 19.02, but there is a HF available for SRM 18.08.01 (you need to be on SRM 18.08.01 to apply the fix).

    There are also some other fixes needed before applying the SRM hot-fix (that are attached here).

    AR Server fix
    ITSM fix
    SRM fix

    they would need to be applied in that order.


    Article Number:

    000171277


    Article Type:

    Solutions to a Product Problem



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