Unable to start jobs from the Drift Management Console

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    PRODUCT:

    BMC Configuration Drift Management


    COMPONENT:

    BMC Configuration Drift Management


    APPLIES TO:

    BMC Configuration Drift Management 8.1 (having 9.1 and above AR(Linux box))



    DETAILS:

    Problem:

    Getting error  “Error in plugin :JOBMGR.FILTERAPI (ARERR 8755) when running Drift Job though sunlib.jar file was present

    Cause:
    marimba.zip file was present on server instead of marimba.jar

    Solution:
    This is for 9.1sp2 AR linux box with Drift Management version 8.1

    1> Stop AR server and tomcat and check below things.

    2> Check if sunlib.jar is present at below path;
    /opt/bmc/ars/arsystem/BMC_Configuration_Drift_Management/BMC_Configuration_Drift_Management/ar/java-plugins/job-manager

    3> Check if below line is added to "pluginsvr_config.xml" which is present at /opt/bmc/ars/arsystem/pluginsvr
    <pathelement type-"location">/opt/bmc/ars/arsystem/BMC_Configuration_Drift_Management/BMC_Configuration_Drift_Management/ar/java-plugins/job-manager/sunlib.jar</pathlement>

    4> Check if marimba.jar is present at below path. If marimba.zip is present instead of jar file, change it to "marimba.jar";

    /opt/bmc/ars/arsystem/BMC_Configuration_Drift_Management/Common_Components/java-plugin-libs/common/marimba.jar

    5> Clear all the logs from below path; 
        ARL - /opt/bmc/ars/arsystem/db 
        Midtier - /usr/share/tomcat/logs 
    6> Restart ARL and Midtier. Perform midtier cache flush. Clear browser cache and check issue should not be reproducible. 
      

     


    Article Number:

    000155004


    Article Type:

    Product/Service Description



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