BMC Virtual Chat - Installer Skipped RSSO Agent Properties install

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    BMC Virtual Chat


    Applies to BMC Virtual Chat 19.08


    While deploying the over the Deployment Management console, the RSSO Agent Properties component may be skipped by the file deployer

    User-added image



    Package Deployment had some issues placing the file in the proper path


    Attached to this article you may find the file that was skipped by the deploye, follow these steps to manually integrate Live Chat with RSSO:

    1. Download the attached file
    3. Log into your Midtier server and place the file over the following path:  <Tomcat_Home>\webapps\eschat\WEB-INF\classes
    5. Configure your file with the information of your RSSO server 
    • sso-service-url=<rsso internal url>

    • sso-external-url=<rsso  external url>

            4. Save the file and restart your tomcat service.  
    RSSO is now be integrated to work with BMC Virtual Chat. 


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