BMC Virtual Chat - Installer Skipped RSSO Agent Properties install

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    PRODUCT:

    BMC Virtual Chat


    APPLIES TO:

    Applies to BMC Virtual Chat 19.08



    PROBLEM:

    While deploying the virtualChat19.08.zip over the Deployment Management console, the RSSO Agent Properties component may be skipped by the file deployer

    User-added image

     


    CAUSE:

    Package Deployment had some issues placing the file in the proper path


    SOLUTION:

    Attached to this article you may find the file that was skipped by the deploye, follow these steps to manually integrate Live Chat with RSSO:

       
    1. Download the attached file rsso-agent.properties
    2.  
    3. Log into your Midtier server and place the file over the following path:  <Tomcat_Home>\webapps\eschat\WEB-INF\classes
    4.  
    5. Configure your file with the information of your RSSO server 
      
       
    • sso-service-url=<rsso internal url>

    •  
    • sso-external-url=<rsso  external url>

      
            4. Save the file and restart your tomcat service.  
     
    RSSO is now be integrated to work with BMC Virtual Chat. 

     


    Article Number:

    000172094


    Article Type:

    Solutions to a Product Problem



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