Duplicate Hyperlinks in Approval Notifications

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    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System


    APPLIES TO:

    Remedy AR System Server 9.1 onward.



    PROBLEM:

    Approval notification configured with custom template that allows user to click on a hyperlink.   Example email shown below.

    Approval Notification Email.

    KB Hyperlink allows users to view article before approving.   The hyperlink is malformed as link duplicated.

    <a href=http://hostname/smartit/app/knowledge/XXXXX>http://hostname/smartit/app/knowledge/XXXXX</a>

    Checking the AR Systems Email Messages form, the field values show the URL is correct within the email message body.

    Checking the Email Engine debug log, the duplicated link is observed.


     


    CAUSE:

    Email Engine configuration option : com.bmc.arsys.emaildaemon. URLWithHrefTag


    SOLUTION:

    This is not a defect,  the behavior can be controlled via the EmailDaemon.properties setting

    com.bmc.arsys.emaildaemon.URLWithHrefTag

    Setting the value to false via CCS resolves this issue.

    Documentation on this setting can be found here:

    https://docs.bmc.com/docs/ars91/en/settings-in-the-emaildaemon-properties-file-609073026.html

    https://docs.bmc.com/docs/ars91/en/configuration-settings-c-d-609074221.html
     

    Specifies whether an <a href> tag is placed around a URL in an HTML message. If the setting is true, the <a href> tag is used. If the setting is false, the URL is not enclosed in an <a href> tag.

      

    Valid values:

      
       
    • True (Default)
    •  
    • False
      

     

     


    Article Number:

    000171674


    Article Type:

    Solutions to a Product Problem



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