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BMC Client Management
BMC Client Management 12.7
Relay List Being Ignored or not Working in 12.7
In 12.7 , Relay list configuration should be read from relay.sqlite3 but it is getting read from subnets.xml file.
This is because of subnets.xml file still existing in data/relay and relay list is being read from subnets.xml
As the solution needs to move the xml file and requires a stop and start of service(or relay module to be unloaded for a couple of minute) as a consequence communication with Client device will be lost temporarily, So it is recommended to implement the solution procedure at a convenient time (outside working hours)
- Stop the BMC Client Management Service on the Master.
- Go to folder : C:\Program Files\BMC Software\Client Management\Master\data\Relay
- Move the subnets.xml files to the other folder(Just keep that as a back up ).
- Restart the BMC Client Management service.
This will resolve the relay list functionality issue.