The following table shows the mapping between the version numbers used externally (reflecting release year and month) and the internal version numbering in the SW:
|Remedy ITSM Version Number||Internal Version Number|
Please note: some systems / screen also use the notation 19.02.00
Releases where the yy.mm number is updated are considered "Feature Releases", which deliver many new innovative features, but can be adopted much easier than previous major/minor releases. These releases are not "Service Packs" and the notation SPx is not used anymore.
The internal version number for 20.02 release has increased by 2, because BMC had released a SaaS-only version 19.11 with internal version number 9.1.09.