Top Viewed Discovery Knowledge Articles

Version 9
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    May 2020 list of top viewed Discovery knowledge articles, this will be regularly updated.

    Article #

    Title

    000018264

    Which ports are required for scanning?

    000025567

    A device capture, credential test, or scan fails with "ERROR: SNMP++: SNMP request timeout" or "Device skipped - no SNMP access"

    000025613

    The message 'domain\user must have SE_ASSIGNPRIMARYTOKEN_NAME and SE_INCREASE_QUOTA_NAME privileges' appears in the Windows proxy log file

    000031966

    Discovery: A scan of a Windows server fails with an error in WMI. How to test the WMI connection from a Discovery Windows proxy to a target host?

    000036709

    A scan / run is "on hold", "blocked", or just hung / stalled / stuck. Cancelling the scan has no effect. What causes this, and how can it be removed ?

    000038838

    Discovery Accesses eligible for removal does not reduce to zero; this could result in increased datastore size and performance issues.

    000063755

    Discovery: Message "Ambiguity in determining device kind - falling back to unsupported device" when scanning a supported Network Device

    000064716

    How to use the snmpwalk command in BMC Discovery?

    000071822

    Discovery: getDeviceInfo fails with "Connection Timed Out" when using ksh (^C in the session log) or zsh

    000078093

    Scan of an unsupported network device returns NoAccess instead of Skipped/Unsupported

    000078403

    A crontab report job (tw_query) is sending email in CSV format using mailx. However, the report has blank lines between entries.

    000079538

    SNMP V3 scan fails (either skipped or a timeout in getMACAddresses) or SNMP V3 credential test fails (SNMP request timed out) if two devices have duplicate SNMP V3 Engine IDs

    000083111

    Discovery: UI account is locked or disabled / forgotten password / unable to log in

    000085580

    Network device discovery ends with "SNMP request timed out" in getportinfo (when using SNMP GETBULK). A device capture may also time out and fail.

    000089306

    In the Discovery Access, why are some IP's skipped with an End State of Opt1stScan or OptNotBestIP?

    000090338

    Discovery: Troubleshooting Windows WMI discovery failures

    000091772

    What is the process for running a device capture and requesting integration support for an unsupported SNMP-enabled device, such as a Network Device or Printer?

    000094102

    Discovery: The appliance has shut down because available disk space is low. The appliance services cannot be restarted.

    000096922

    Discovery: Duplicate CI's in the CMDB ADDM dataset

    000102152

    The datastore is growing rapidly. Is this normal?

    000122292

    Discovery is not populating UUID or serial number for Linux servers

    000151743

    SNMP scan or credential test error fails with:  SNMP access failed for xxxxxx Credential: SNMPv3: USM: Unknown SecurityName

    000163489

    Support for Windows Server 2019

    000170841

    What are some Best Practices for SAAM modeling?

    000182537

    When does OS vendor support end for CentOS version 6 and RedHat version 6?