May 2020 list of top viewed Discovery knowledge articles, this will be regularly updated.
Which ports are required for scanning?
A device capture, credential test, or scan fails with "ERROR: SNMP++: SNMP request timeout" or "Device skipped - no SNMP access"
The message 'domain\user must have SE_ASSIGNPRIMARYTOKEN_NAME and SE_INCREASE_QUOTA_NAME privileges' appears in the Windows proxy log file
Discovery: A scan of a Windows server fails with an error in WMI. How to test the WMI connection from a Discovery Windows proxy to a target host?
A scan / run is "on hold", "blocked", or just hung / stalled / stuck. Cancelling the scan has no effect. What causes this, and how can it be removed ?
Discovery Accesses eligible for removal does not reduce to zero; this could result in increased datastore size and performance issues.
Discovery: Message "Ambiguity in determining device kind - falling back to unsupported device" when scanning a supported Network Device
How to use the snmpwalk command in BMC Discovery?
Discovery: getDeviceInfo fails with "Connection Timed Out" when using ksh (^C in the session log) or zsh
Scan of an unsupported network device returns NoAccess instead of Skipped/Unsupported
A crontab report job (tw_query) is sending email in CSV format using mailx. However, the report has blank lines between entries.
SNMP V3 scan fails (either skipped or a timeout in getMACAddresses) or SNMP V3 credential test fails (SNMP request timed out) if two devices have duplicate SNMP V3 Engine IDs
Discovery: UI account is locked or disabled / forgotten password / unable to log in
Network device discovery ends with "SNMP request timed out" in getportinfo (when using SNMP GETBULK). A device capture may also time out and fail.
In the Discovery Access, why are some IP's skipped with an End State of Opt1stScan or OptNotBestIP?
Discovery: Troubleshooting Windows WMI discovery failures
What is the process for running a device capture and requesting integration support for an unsupported SNMP-enabled device, such as a Network Device or Printer?
Discovery: The appliance has shut down because available disk space is low. The appliance services cannot be restarted.
Discovery: Duplicate CI's in the CMDB ADDM dataset
The datastore is growing rapidly. Is this normal?
Discovery is not populating UUID or serial number for Linux servers
SNMP scan or credential test error fails with: SNMP access failed for xxxxxx Credential: SNMPv3: USM: Unknown SecurityName
Support for Windows Server 2019
What are some Best Practices for SAAM modeling?
When does OS vendor support end for CentOS version 6 and RedHat version 6?