Top Viewed ITSM Knowledge Articles

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    June 2020: List of Top 25 viewed ITSM and Smart IT knowledge articles. Each month, we will update this list to provide the most used documents for the past month.

     

     

    Article #

    Title

    000082381

    Understanding Resolution Categories

    000052900

    ARERR 326 - Required field cannot be set to NULL

    000055905

    ARERR 45093 when attempting to change the Status of a Task

    000108742

    Smart IT email configurations/customization  ( i.e Incident -> Share - > Email This Incident)

    000127527

    How to increase user session timeout of MyIT Smart IT

    000125743

    Getting ARERR 51001 while submitting an incident

    000114657

    SMARTIT Timeout (Session Expired) Issues when accessed via Load Balancer

    000137426

    Unable to Login to Smart IT/ DWP after changing the Remedy Application Service Password

    000101740

    Steps to Collect UX Debug Logs

    000064885

    Error 306, value does not fall within the limits specified for the field (Maximum length - 30): 536870913

    000026464

    How to start/Stop services for MyIT/SmarIT in Linux Platform

    000124339

    Need instructions for upgrading Apache Tomcat for Smart IT

    000119424

    AST:Attributes records created automatically after CI is created in Staging dataset

    000096651

    UDM Job stuck 'In Progress' in Load step

    000074517

    On Overview Console, Status Field is Empty

    000095371

    Definition of Change Timing / Class selection available on change request form

    000134797

    Changing the next available ID for new requests

    000026680

    What is Effort Time Spent and how it works?

    000077978

    Adding a new value to Reported Source menu in HPD:HelpDesk

    000129846

    How RKM search works includes video

    000130792

    Push notifications do not work on Smart IT (Applicable for all versions of Smart IT)

    000096458

    SLA Status is changing to Detached and Invalid

    000124902

    The value(s) for this entry violate a unique index that has been defined for this form : schema: SLM:RuleCondition, entry: 000000000001279, 2 unique index(es), field(s): 179 490000400 (ARERR 382) when building modified SLA

    000031270

    Why is the SLM status field for a breached service target set to "Within the Service Target" for an incident in pending status?

    000082276

    390603 : Too many filters processed during this operation (ARERR 298) : "SLM:EventSchedule"