Top Viewed ITSM Knowledge Articles

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    October 2020: List of Top 25 viewed ITSM and Smart IT knowledge articles. Each month, we will update this list to provide the most used documents for the past month.

     

     

    Article #

    Title

    000326024

    UDM Job stuck 'In Progress' in Load step

    000293641

    BMC Rule Based Email (RBE) Troubleshooting Guide INCLUDES VIDEO

    000345726

    Push notifications do not work on Smart IT (Applicable for all versions of Smart IT)

    000237871

    Unable to Login to Smart IT/ DWP after changing the Remedy Application Service Password INCLUDES VIDEO

    000248873

    Steps to Collect UX Debug Logs

    000314273

    Remedy Smart Reporting - "Not Able to Connect to Provided Smart Reporting URL" Error in Midtier Config Page

    000326109

    How to upgrade Apache Tomcat for Smart IT

    000232714

    How To Create Calculated Fields In Smart Reporting?

    000206195

    How to Increase User Session Timeout of Smart IT / DWP - INCLUDES VIDEO

    000311083

    Reseting Smart Reporting Repository database password

    000219479

    How to set a specific SOAP version by default used by a Web Service - Remedy AR System Server

    000355682

    How to  resolve DMT jobs stuck in 'Queued' status. INCLUDES VIDEO

    000327206

    Smart Reporting - User Sync not working for specific user

    000334941

    SMARTIT Timeout (Session Expired) Issues when accessed via Load Balancer

    000321543

    Smart IT application unavailable - receiving "HTTP 404 - /ux : The requested resource is not available" in browser

    000290747

    How to Import and Export SRD in SRM? - INCLUDES VIDEO

    000307347

    Troubleshooting the Notification Process in Remedy ITSM INCLUDES VIDEO

    000294204

    ARERR 8755 "The specified plug-in does not exist" error and related ARERR 8756 and ARERR 9130 errors

    000284377

    ERROR (417): The group name is not a defined group

    000314285

    Service Request stuck in Initiated and Error status.

    000257846

    Value does not fall within the limits specified for the field : (Maximum length - 100) : 1000000000 (ARERR 306)

    000364668

    Adding a new value to Reported Source menu in HPD:HelpDesk

    000251315

    ARERR 326 - Required field cannot be set to NULL

    000279039

    ARERR 330 You do not have write access to field. Not able to update the ticket at all.

    000290933

    ARERR [306] Value does not fall within the limits specified for the field :  (Pattern - $MENU$) :  <field name>  - ARS 8.1 SP2