June 2020: List of Top 25 viewed ITSM and Smart IT knowledge articles. Each month, we will update this list to provide the most used documents for the past month.
Understanding Resolution Categories
ARERR 326 - Required field cannot be set to NULL
ARERR 45093 when attempting to change the Status of a Task
Smart IT email configurations/customization ( i.e Incident -> Share - > Email This Incident)
How to increase user session timeout of MyIT Smart IT
Getting ARERR 51001 while submitting an incident
SMARTIT Timeout (Session Expired) Issues when accessed via Load Balancer
Unable to Login to Smart IT/ DWP after changing the Remedy Application Service Password
Steps to Collect UX Debug Logs
Error 306, value does not fall within the limits specified for the field (Maximum length - 30): 536870913
How to start/Stop services for MyIT/SmarIT in Linux Platform
Need instructions for upgrading Apache Tomcat for Smart IT
AST:Attributes records created automatically after CI is created in Staging dataset
UDM Job stuck 'In Progress' in Load step
On Overview Console, Status Field is Empty
Definition of Change Timing / Class selection available on change request form
Changing the next available ID for new requests
What is Effort Time Spent and how it works?
Adding a new value to Reported Source menu in HPD:HelpDesk
How RKM search works includes video
Push notifications do not work on Smart IT (Applicable for all versions of Smart IT)
SLA Status is changing to Detached and Invalid
The value(s) for this entry violate a unique index that has been defined for this form : schema: SLM:RuleCondition, entry: 000000000001279, 2 unique index(es), field(s): 179 490000400 (ARERR 382) when building modified SLA
Why is the SLM status field for a breached service target set to "Within the Service Target" for an incident in pending status?
390603 : Too many filters processed during this operation (ARERR 298) : "SLM:EventSchedule"