October 2020: List of Top 25 viewed ITSM and Smart IT knowledge articles. Each month, we will update this list to provide the most used documents for the past month.
UDM Job stuck 'In Progress' in Load step
BMC Rule Based Email (RBE) Troubleshooting Guide INCLUDES VIDEO
Push notifications do not work on Smart IT (Applicable for all versions of Smart IT)
Unable to Login to Smart IT/ DWP after changing the Remedy Application Service Password INCLUDES VIDEO
Steps to Collect UX Debug Logs
Remedy Smart Reporting - "Not Able to Connect to Provided Smart Reporting URL" Error in Midtier Config Page
How to upgrade Apache Tomcat for Smart IT
How To Create Calculated Fields In Smart Reporting?
How to Increase User Session Timeout of Smart IT / DWP - INCLUDES VIDEO
Reseting Smart Reporting Repository database password
How to set a specific SOAP version by default used by a Web Service - Remedy AR System Server
How to resolve DMT jobs stuck in 'Queued' status. INCLUDES VIDEO
Smart Reporting - User Sync not working for specific user
SMARTIT Timeout (Session Expired) Issues when accessed via Load Balancer
Smart IT application unavailable - receiving "HTTP 404 - /ux : The requested resource is not available" in browser
How to Import and Export SRD in SRM? - INCLUDES VIDEO
Troubleshooting the Notification Process in Remedy ITSM INCLUDES VIDEO
ARERR 8755 "The specified plug-in does not exist" error and related ARERR 8756 and ARERR 9130 errors
ERROR (417): The group name is not a defined group
Service Request stuck in Initiated and Error status.
Value does not fall within the limits specified for the field : (Maximum length - 100) : 1000000000 (ARERR 306)
Adding a new value to Reported Source menu in HPD:HelpDesk
ARERR 326 - Required field cannot be set to NULL
ARERR 330 You do not have write access to field. Not able to update the ticket at all.
ARERR  Value does not fall within the limits specified for the field : (Pattern - $MENU$) : <field name> - ARS 8.1 SP2