BMC Helix Remedyforce - How to Create a Report on Users Object to Show Users Manager Name?

Version 1
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Helix Remedyforce Service Desk



    QUESTION:

    BMC Helix Remedyforce - How to Create a Report on Users Object to Show Users Manager Name?


    ANSWER:

     

    There is an idea for same in Salesforce doc.
    https://success.salesforce.com/ideaview?id=08730000000BrY6AAK

    Workaround:
    Create a custom formula field on User object.

    How to Show the Managers Name in a Report:
    1. Navigate to Setup | Build | Customize | Users | Fields
    2. Click New  to create a custom field
    3.  Field Label as "Manager Name",

      

    Formula return type as "Text",
    Formula  as " Manager.FirstName + " " + Manager.LastName"

    4. Click Save
    5. Navigate to Report tab
    6. Click New Report
    7. Select Report type as "Users" | Click Create
    8. Add the custom field "Managers Name " created in step 3 to the report
    9. Save the report
    10. Open the report and verify the Users Managers Name is shown in the report.

    For more details check this doc,
    https://success.salesforce.com/answers?id=90630000000DIr1AAG
     

     


    Article Number:

    000172021


    Article Type:

    FAQ/Procedural



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles