Downloading Track-It! Licenses and Software

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    Downloading Track-It! Licenses and Software

    • You should already have a BMC Account to access license files and software. If you do not, go here to learn how - How to obtain your Track-It! license & software
    • Once you have a BMC account and your Support IDs are registered, go to http://license.bmc.com to access your downloads.
    • The screen should look similar to the picture below and should contain a list of the products and licenses you are entitled to download.
    • Once you have your new license downloaded, apply it following these instructions How to update your Track-It! License

     

    • If you are using Track-It! 2018 or newer:
      • You will have 2 license files to download. A Track-It! file and a BMC Client Management file.
        • The Track-It! 2019 license file starts with the letters TI and has an LICX extension.
        • The Client Management license file starts with the letters BCM and has a XML extension.
      • You can also find the shortcut to download your Track-It! installer from this portal.
      • In most cases, you will not need the Client Management installer because the Track-It! installer includes it.