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BMC Helix Remedyforce Service Desk
BMC Helix Remedyforce Round Robin Auto Assignment Page Not Load Queues or Staff
Remedyforce Queues must be made available from Remedyforce Queue Management:
1. Click Remedyforce Adminstration
2. Click Manage Users | Click Manage Queue Availability
3. Select the Incident/Service Request Object
4. Move the desired queues from InActive to Active | Click Save.
5. Click Application Settings | Record Assignment | Click Configure Staff Auto Assignment
6. Verify the page loads the Queues and Staff.