BMC Helix Remedyforce Round Robin Auto Assignment Page Not Load Queues or Staff

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    PRODUCT:

    BMC Helix Remedyforce Service Desk



    QUESTION:

    BMC Helix Remedyforce Round Robin Auto Assignment Page Not Load Queues or Staff


    ANSWER:

    Remedyforce Queues must be made available from Remedyforce Queue Management:
    1. Click Remedyforce Adminstration
    2. Click Manage Users | Click Manage Queue Availability
    3. Select the Incident/Service Request Object
    4. Move the desired queues from InActive to Active | Click Save.
    5. Click Application Settings | Record Assignment | Click Configure Staff Auto Assignment
    6. Verify the page loads the Queues and Staff.


    Article Number:

    000172017


    Article Type:

    FAQ/Procedural



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