CMDB - Error 8755 while loading the NOE plugin

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    PRODUCT:

    BMC Atrium Core - CMDB


    COMPONENT:

    BMC Atrium Core


    APPLIES TO:

    All versions



    PROBLEM:

    Customer is seeing this error (in the Atriumpluginsvr.log) when the NOE plugin is loading:
    An error has occurred while loading a plug-in. Plugin: BMC.FILTERAPI.NOE 
    java.lang.NoClassDefFoundError: com/fasterxml/jackson/core/JsonProcessingException 


    CAUSE:

    The atrium shared pluginsvr_config.xml was missing the jackson jar files


    SOLUTION:

    Add references to the jackson jar files via ARSystem Administration Console > System > General > Plugin Server configuration. 
    Select the plugin instance on port 9556 then select the Plugin Configuration tab. 
    Select the NOE plugin then hit 'Modify'. 
    In the path elements sections add new entries for the three jackson files see the screenshots below from a 18.05 system.
    User-added image
    User-added image

    Ensure the versions of the jar files are correct for the specific CMDB version by viewing the files under BMC Software\AtriumCore\cmdb\plugins\noe\lib
     


    Article Number:

    000171467


    Article Type:

    Solutions to a Product Problem



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