I would like to explore this topic further wrt to real-world use cases and applicability of RPA for ITSM processes. If you know of current implementations of any RPA tools and use cases or have insights, please reply to this post. We can either have a 30-minute call to explore the topic or form a group to discuss and communicate. I have a preliminary list of use cases which I think would be of value and will share those but first I would like to hear from the practitioners like you.
Wikipedia defines RPA as
Appreciate your time, feedback, and suggestion!
Remedy ITSM Product Manager