Uninstaller.exe is missing after installing AR/CMDB 8.1.x on Windows Server 2016

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    PRODUCT:

    BMC Atrium CMDB Suite


    APPLIES TO:

    ARSystem / Atrium CMDB 8.x, Windows Server 2012 / 2016



    PROBLEM:

    Customer was installing AR/CMDB 8.x on Windows Server 2016 to test the upgrade on lower environment 

    Uninstaller.exe was missing after installing AR/CMDB 8.x. Also component was not showing as installed in Add/Remove programs.


    CAUSE:

    8.x installers are not compatible with Windows Sever 2016.


    SOLUTION:

    1. Go to the AR/CMDB Installer directory at below location :             
         AR/CMDB Installer -> Disk1 -> InstData -> VM

    2. Right click on setup.exe & click on Properties

    3. Change below settings :

         User-added image

    4. Run the setup.exe & you should not see same issue after running installer with compatibility mode.


    Article Number:

    000171080


    Article Type:

    Solutions to a Product Problem



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