Flashboards will not run after upgrade

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    Remedy AR System Server


    Remedy AR System Server


    AR Server 19.02


    After upgrading from ARS 18.08 to 19.02 on a Windows Server with SQL Server, Flashboards service no longer run, but it was running fine prior to upgrade.

    The Flashboard log files show the following error: 

    java.lang.NoClassDefFoundError: com/remedy/arsys/fbserver/flash/server/Server 
    Caused by: java.lang.ClassNotFoundException: com.remedy.arsys.fbserver.flash.server.Server 
    at java.net.URLClassLoader.findClass(Unknown Source) 
    at java.lang.ClassLoader.loadClass(Unknown Source) 
    at sun.misc.Launcher$AppClassLoader.loadClass(Unknown Source) 
    at java.lang.ClassLoader.loadClass(Unknown Source)


    After the upgrade, for some reason the .jar files from /ARSystem/flashboards were not updated.


    A new set of .jar files are needed to fix the issue. These can be taken from an out of the box system provided by BMC support if you don´t have other environment to get all the necessary .jar files. 

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