DWP Catalog - ITSM Patch: Remote Action not working

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    MyIT Digital Workplace OnDemand - Withdrawn


    DWP Catalog 19.02 This could also apply on any 19.xx and 18.xx


    DWP Catalog workflow is not working on ITSM.

    • When we submit a request in DWP-A that requires an approval, once approved a work order is not being created in Remedy.
    • The status of the request in DWP shows a "In Progress" after we approve, but no work order is created.
    • Records are being created on the SB STUB and SB Approval forms, but the flow is not being completely fired.



    Customer rolled DWP environment back, and for some reason, Remote Action stopped working on both AR Servers.


    Please, make any backups prior installing this, filters are overwritten. If you have custom notification workflow or templates, make a backup prior reinstalling.

    Reinstalled ITSM integration Patch for DWP Catalog
    Remedy-ITSM-integration-patch-for-BMC-Digital-Workplace-Catalog.zip  on both ITSM servers and made sure remote action was working.

    You can follow the steps from below doc to install/reinstall/upgrade remote action.


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