In BMC Helix Remedyforce Lightning Showing Default Date Time Value  1/1/1970 12:00 AM in Remedyforce Console Incident History ListView.

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Created by Knowledge Admin on Jul 3, 2019 7:49 AM. Last modified by Knowledge Admin on Jul 16, 2019 2:12 AM.
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    PRODUCT:

    BMC Helix Remedyforce Service Desk


    APPLIES TO:

    Remedyforce Lightning



    PROBLEM:

    In BMC Helix Remedyforce Lightning Showing Default Date Time Value 1/1/1970 12:00 AM in Remedyforce Console Incident History ListView.


    CAUSE:

    Computer Clock Time format is not correct


    SOLUTION:

    The issue is resolve by configuring the right time format of the Computer clock.

    To Configure the Computer Clock:
    1. Login to the affected user Computer
    2. Go to Control Panel |  Clock,Language and Region | Date and Time
    3. Set the correct Date and time format with correct Time zone
    4. Save the settings
    5. Login to Remedyforce and verify the issue is resolved.

    Note: The above steps is for Windows 10 Operating system.


    Article Number:

    000170392


    Article Type:

    Solutions to a Product Problem



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