This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.
PRODUCT:
BMC Helix Remedyforce Service Desk
APPLIES TO:
Remedyforce Lightning
PROBLEM:
In BMC Helix Remedyforce Lightning Showing Default Date Time Value 1/1/1970 12:00 AM in Remedyforce Console Incident History ListView.
CAUSE:
Computer Clock Time format is not correct
SOLUTION:
The issue is resolve by configuring the right time format of the Computer clock.
To Configure the Computer Clock:
1. Login to the affected user Computer
2. Go to Control Panel | Clock,Language and Region | Date and Time
3. Set the correct Date and time format with correct Time zone
4. Save the settings
5. Login to Remedyforce and verify the issue is resolved.
Note: The above steps is for Windows 10 Operating system.
Article Number:
000170392
Article Type:
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