BBI-SS PAS failed to start with error "SS0974E  BBI/SS SSCT IS NOT FROM BBI"

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    PRODUCT:

    MainView Infrastructure


    APPLIES TO:

    All MainView products running in BBI-SS PAS: MainView AutoOPERATOR MainView for CICS MainView for DB2 MainView for IMS MainView for MQ



    QUESTION:

    When we fall back to the old version BBI-SS PAS, we are getting error "SS0974E  BBI/SS SSCT IS NOT FROM BBI" and the PAS fails to start.

    Here are the errors and ABEND in the PAS joblog:

     SS4000I  BBI/SS INITIALIZATION STARTING
     SS0974E  BBI/SS SSCT IS NOT FROM BBI
     SS0970E  BBI/SS STAE EXIT ENTERED
     SS0971I  DUMP IS BEING TAKEN
     IEA995I SYMPTOM DUMP OUTPUT
       USER COMPLETION CODE=3304
      TIME=17.22.00  SEQ=08194  CPU=0000  ASID=016D
      PSW AT TIME OF ERROR  074C1000   8001B4D4  ILC 2  INTC 0D
        ACTIVE LOAD MODULE           ADDRESS=000135B0  OFFSET=00007F24
        NAME=SSLOAD
        DATA AT PSW  0001B4CE - 00181610  0A0D1299  4780C1DE
        GR 0: 80000000   1: 80000CE8
           2: 0001E100   3: 0001DB0C
           4: 0001DB12   5: 0001D9C8
           6: 0001D9C0   7: 8001DB19
           8: 0001DB21   9: 00000000
           A: 0001D7C0   B: 0001C338
           C: 8001B338   D: 0001D910
           E: 8001B46E   F: 00000000
      END OF SYMPTOM DUMP
     SS0972E  BBI/SS INITIALIZATION FAILED -
     U3303 FOLLOWS
     IEA995I SYMPTOM DUMP OUTPUT
       USER COMPLETION CODE=3303
      TIME=17.22.01  SEQ=08195  CPU=0000  ASID=016D
      PSW AT TIME OF ERROR  074C1000   00017160  ILC 2  INTC 0D
        ACTIVE LOAD MODULE           ADDRESS=000135B0  OFFSET=00003BB0
        NAME=SSLOAD
        DATA AT PSW  0001715A - 00181610  0A0D002C  0040E2E2
        GR 0: 80000000   1: 80000CE7
           2: 006FC6E0   3: 00000000
           4: 0001DB12   5: 0001D9C8
           6: 006C98D0   7: 8001DB19
           8: 0001DB21   9: 0001D980
           A: 0001D7C0   B: 0001C338
           C: 500170D2   D: 0001D750
           E: 00000311   F: 00000000
      END OF SYMPTOM DUMP


    ANSWER:

     

      Please use the following procedure to fix the error:

    1) Start the previous version BBI-SS PAS with START=FREE
      
      2) Start the previous version BBI-SS PAS with START=KILL
      
      3) Start the new version BBI-SS PAS with START=COLD

     


    Article Number:

    000160127


    Article Type:

    FAQ/Procedural



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