What is the compatibility and support policy for Control-M Product on Cloud platforms?

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Created by Knowledge Admin on Jan 3, 2019 5:12 PM. Last modified by Knowledge Admin on Dec 3, 2019 11:04 AM.
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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Control-M/Enterprise Manager


    COMPONENT:

    Control-M/Enterprise Manager


    APPLIES TO:

    Control-M/Enterprise Manager 9.0.00 and higher Control-M/Server for UNIX and Microsoft Windows 9.0.00 and higher



    QUESTION:

    - What is the compatibility and support policy for Control-M Product on Cloud platforms?
    - Is Control-M compatible Cloud platforms?
    - What is the support policy for Control-M Product in Cloud platforms?


    ANSWER:

    BMC welcomes the running of its Control-M products in the leading cloud platforms such as AWS, Azure, GCP (Google Cloud Platform), OCI (Oracle Cloud Infrastructure), etc. In general, Control-M products are fully supported running under virtual environments subject to the following terms and conditions:

       
    • DBaaS: Control-M currently supports AWS RDS with Oracle, Microsoft SQL (MS-SQL) and PostgreSQL (with Control-M 9.0.18 and above).
      Control-M does not currently support GCP Cloud SQL for Postgres as it does not support the "dblink" Postgres extension Control-M requires.
      •  
    • BMC service agreements and specific constraints and exceptions described in Control-M product-specific documentation do apply (including, among others, release notes and knowledge base articles). When there is a conflict between this general statement and product-specific documentation, the product documentation prevails.
      •  
    • Support for any cloud platform is conditioned on support for the guest operating system under which the Control-M product is running in the cloud machine.
      •  
    • In the event that a reported problem is most likely caused by the cloud software, BMC may require customers to open a support case with the cloud vendor to assist troubleshoot the issue.

     


    Article Number:

    000162670


    Article Type:

    FAQ/Procedural



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