Error: This User, as the Default Lead Creator, Must Have the Modify All Data and Send Email Permissions in BMC Helix Remedyforce

Version 1
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    BMC Helix Remedyforce Service Desk


    When attempting to change the profile for a user  you may receive an error message stating: This user, as the Default Lead Creator, must have the Modify All Data and Send Email permissions



    Default Lead creator cannot be removed with Modify All Data and Send Email permissions


    To change the Default Lead Creator please follow these steps.

    1. Go to Setup.
    3. On the Quick Find box, enter Web then click Web-to-Lead.
    5. Click "Edit"
    7. On "Default Lead Creator", click the magnifying icon then search for the new default lead creator. The new Lead creator must have the "Modify All Data" and "Send Email" permissions enabled.
    9. Click Save.
    11. Verifies you can now change the profile of the user.
       For more information please see the following Salesforce KA


    Article Number:


    Article Type:

    Solutions to a Product Problem

      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles