When accessing the TrueSight Capacity Optimization(TSCO) Console, encountering error - "Forbidden request! Goto url should be aligned with a RSSO cookie domain."

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    PRODUCT:

    TrueSight Capacity Optimization


    COMPONENT:

    Capacity Optimization


    APPLIES TO:

    TrueSight Capacity Optimization 11.5.01, 11.3.01



    PROBLEM:

     


    Versão em Português deste Artigo: https://bmcsites.force.com/casemgmt/sc_KnowledgeArticle?sfdcid=000187061

    When accessing the TrueSight Capacity Optimization (TSCO) Console pages the following error is being reported:

      
       
    • Forbidden request! Goto url should be aligned with a RSSO cookie domain.

     


    SOLUTION:

     

    The "Forbidden request! Goto url should be aligned with a RSSO cookie domain." message is an error that is coming from the Remedy Single Sign-On (RSSO) server. It can be caused by one of the following issues:

      
       
    1. The access URL does not have a fully qualified domain name (FQDN). For example, the URL entered is "https://tsco-console:8443/console" for a TSCO Console system with a "tsco-console.mycompany.com" name. 

    2.  
    3. The "Cookie Domain" defined in the RSSO server isn't the same domain for the TSCO Console system. This configuration setting is located on the General > Server configuration page of the RSSO server. For the example above, the Cookie Domain must be defined as "mycompany.com".

           
           
      1. The "Cookie Domain" defined in the RSSO server could be a more general version of the TSCO Console system domain. A Cookie Domain value of "mycompany.com" can support a TSCO Console system with a "marketing.mycompany.com" domain name.

      2.   
    4.  
    5. The Capacity Optimization Console URL is not defined with a fully qualified name.

           
           
      1. Log in to the TSCO Console with an administrator account.

      2.    
      3. Navigate to the Administration > System > Global configuration page.

      4.    
      5. Click on the Advanced button.

      6.    
      7. Expand the Console section.

      8.    
      9. Make sure the Capacity Optimization Console URL has a FQDN.

      10.   

     


    Article Number:

    000350424


    Article Type:

    Solutions to a Product Problem



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