RSSO SAML returns error Status 404 receiver is failing

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    PRODUCT:

    Remedy Single Sign On


    COMPONENT:

    Remedy Single Sign On


    APPLIES TO:

    RSSO 9.1.01



    PROBLEM:

    SAML was failing while configuring it with an Identity Provider: Got below error :

    Status 404 receiver is failing


    CAUSE:

    The External URL field in Server Configuration was misconfigured


    SOLUTION:

    External URL field was configured like below in RSSO configuration :

    https://FQDN

    However, the External URL field should have been set to:

    https://FQDN/rsso

    During troubleshooting, the customer's exported metadata was modified to point https://FQDN/rsso, however this would still fail with the same error because RSSO was reading the info in the External URL field from RSSO Admin console instead of what was set on the metadata.   Therefore it's critical to set the External URL field correctly to include the /rsso.
     


    Article Number:

    000119609


    Article Type:

    Solutions to a Product Problem



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