TS-Synthetic - Multiple scripts failed even though sites were up

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    TrueSight Synthetic Transaction Monitor with Micro Focus Silk Performer


    COMPONENT:

    BMC Synthetic Transaction Execution Adapter


    APPLIES TO:

    Synthetic TEA Agent - All Versions Borland Silk Performer - All Versions



    PROBLEM:

    Browser Driven Scripts are failing due to being unable to enter the username and password into the fields. The sites are available to the users even though the scripts are registering as failing.

     


    SOLUTION:


    Browser Driven Monitors (AJAX/BDM) consume a large amount of of CPU and memory.  They also need access to the mouse on the desktop.  This issue could be caused due to the following reasons:

    1.  A user is logging into the system and using the mouse.  This will take the mouse away from doing the clicks that are needed for the scripts.
    2.  Too many Synthetic scripts are running simultaneously and not allowing each script enough time with the mouse to do the clicks that are necessary to complete the clicking action.
    3.  The TEA Agent is overloaded and does not have enough system resources to run all the scripts.

    If a user is not logging into the system, then this is probably a resource issue on the server.  To resolve the resource issue, you can do the following:
    1.  Increase the CPU and RAM on the server to better accommodate the scripts.
    2.  Install a TEA Agent on a different server and then move some of the Execution Plans to this new agent.
    3.  Convert the AJAX/BDM scripts to HTML/HTTP Protocol scripts.  These types of scripts require less Memory and CPU and more can be run on a single TEA Agent.


    Article Number:

    000158148


    Article Type:

    Solutions to a Product Problem



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