Track IT 2019 - Directory Importer Failed Error

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Track-It!


    COMPONENT:

    Track-It! 2019 R2


    APPLIES TO:

    Track-It! 2019



    PROBLEM:

    After configuring Track-It! 2019 to connect to the Active Directory, we get the following error in the ServiceManagement.log

    ERROR | ServiceManagement |  | The server cannot handle directory requests.
    EXCEPTION: System.DirectoryServices.Protocols.DirectoryOperationException: The server cannot handle directory requests.
       at System.DirectoryServices.Protocols.ErrorChecking.CheckAndSetLdapError(Int32 error)
       at System.DirectoryServices.Protocols.LdapSessionOptions.FastConcurrentBind()
       at System.DirectoryServices.AccountManagement.CredentialValidator.BindLdap(NetworkCredential creds, ContextOptions contextOptions)
       at System.DirectoryServices.AccountManagement.CredentialValidator.Validate(String userName, String password)
       at System.DirectoryServices.AccountManagement.PrincipalContext.ValidateCredentials(String userName, String password)
       at TrackIt.Core.BLL.Administration.ActiveDirectory.ActiveDirectory.TestConnection(String userName, String password, String domainName, Boolean


    SOLUTION:

    First follow the article 000166861- Directory Importer failed error in Track-It! 2019. If that does not resolves the issue then do the following:

       
    • Open services, locate Track-It! Infrastructure Service
    •  
    • Right click and go to properties.
    •  
    • Click on Logon tab
    •  
    • Choose This account option and enter the same credentials as entered in Directory Importer in Track-It!.
    •  
    • Now restart the Track-It! Infrastructure Service and run the directory importer.
      
    This should fix the issue.  

     


    Article Number:

    000170150


    Article Type:

    Solutions to a Product Problem



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