BCM - My Device Group is empty although it is populated by means of a free query

Version 1
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Client Management


    COMPONENT:

    Client Management


    APPLIES TO:

    BCM All Versions



    PROBLEM:

    My Device Group is empty although it is populated by means of a free query which returns results


    CAUSE:

    There are several possibilities


    SOLUTION:

    First step is to verify your Free Query returns results in BCM Console Query Preview panel : if you have no result or an error open a case to BCM Support and provide them with your Free Query SQL code and \Master\log\mtxagent.lo* files

    If your Free Query returns results in preview screen but your Device group is empty then verify following points :

    - Your Query is present in your "Device Group \ Dynamic Population \ Queries" node

    - Group Dynamic population is not enabled : Verify that Group Status is 'active' in your "Device Group \ Dynamic Population" node

    User-added image

    - Device Group Populator has not enough rights to see devices : Verify your "Device Group \ Dynamic Population \ Queries \Populator" is set with an administrator account that can see all devices you need to have in this Device Group

    User-added image

    - Group evaluation process is stuck or not yet executed :  Could you right click in your "Device Group \ Dynamic Population \ Queries"  right side panel and select 'Reevaluate Members'

    User-added image

    Then collect mtxagent.log , mtxagent.log.1 and mtxagent_audit.log files from \Master\log directory. Open a case to BMC support team and attach your files to the case.

     


    Article Number:

    000146310


    Article Type:

    Solutions to a Product Problem



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles