SmartIT - Offline users being shown in smart recorder searches

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy with Smart IT


    APPLIES TO:

    SmartIT



    QUESTION:

    SmartIT displays Offline users while searching for People in SmartRecorder. 


    ANSWER:



    This  is working as designed.
    While searching offline user in Smart Recorder, SmartIT clearly indicates that the user profile is offline. Refer to the Screen shot below. 

    OfflineUser




     


    Article Number:

    000168071


    Article Type:

    FAQ/Procedural



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