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Track-It! 2019.01 & 2019.02
After configuring Track-It! 2019 to connect to the Active Directory, we get the following error in the ServiceManagement.log
ERROR | ServiceManagement | | The server cannot handle directory requests.
EXCEPTION: System.DirectoryServices.Protocols.DirectoryOperationException: The server cannot handle directory requests.
at System.DirectoryServices.Protocols.ErrorChecking.CheckAndSetLdapError(Int32 error)
at System.DirectoryServices.AccountManagement.CredentialValidator.BindLdap(NetworkCredential creds, ContextOptions contextOptions)
at System.DirectoryServices.AccountManagement.CredentialValidator.Validate(String userName, String password)
at System.DirectoryServices.AccountManagement.PrincipalContext.ValidateCredentials(String userName, String password)
at TrackIt.Core.BLL.Administration.ActiveDirectory.ActiveDirectory.TestConnection(String userName, String password, String domainName, Boolean
Operation is falling on 'Groups' import
a. "<Install>\Application Server\bin\" and
b. "<Install>\ServiceManagement.Host\" folders. (You may need to stop "Track-It! Infrastructure Service" from services.msc console to replace here)
4. Start the Track-It! Infrastructure Service
Note: In case you face any issue, you can replace the backuped "TrackIt.Core.BLL.dll".
This is a known issue in Track-It!.If you are experiencing this issue, please open a new support case and refer to Track-It! Defect number DRZOZ-19355: Directory Importer fails to import users and technicians in Track-It! 20.19 - Test Connection, AD Import fails
Your case will be associated with the defect, and you will be able to view the defect status in your case in the Defects/RFEs/CARs section.