This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.
TrueSight App Visibility Manager Server
App Visibility Portal
TrueSight version 11.3.01 Application Visibility Server 11.3.01
If TrueSight Presentation Server (TSPS) 11.3.01 HF 8 or higher is installed without the Application Visibility Manager Server 11.3.01 HF 1, then the following issues happen:
1. When clicking on the Synthetic Metric Rule tab the message "Failed to get metric rules" will be displayed.
2. Users are unable to view any Policies on the Agent Policies screen in the TSPS Console
3. Synthetic events will not close automatically.
This issue is resolved by installing Application Visibility Manager Server 11.3.01 HF 1. Please see the below link which discusses the hotfix and where to locate the installation files: