Cannot see Synthetic Metric Rules, Agent Policies, and Synthetic events will not close in TrueSight Presentation Server (TSPS) 11.3.01

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    PRODUCT:

    TrueSight App Visibility Manager Server


    COMPONENT:

    App Visibility Portal


    APPLIES TO:

    TrueSight version 11.3.01 Application Visibility Server 11.3.01



    PROBLEM:

    If TrueSight Presentation Server (TSPS) 11.3.01 HF 8 or higher is installed without the Application Visibility Manager Server 11.3.01 HF 1, then the following issues happen:

    1.  When clicking on the Synthetic Metric Rule tab the message "Failed to get metric rules" will be displayed. 
    2.  Users are unable to view any Policies on the Agent Policies screen in the TSPS Console
    3.  Synthetic events will not close automatically.




     


    SOLUTION:

    Version 11.3.01:
    This issue is resolved by installing Application Visibility Manager Server 11.3.01 HF 1. Please see the below link which discusses the hotfix and where to locate the installation files:

    https://docs.bmc.com/docs/display/tsavm113/App+Visibility+Manager+Hotfix+1+to+fix+issues+after+applying+Hotfix+8+or+later+to+the+Presentation+Server

     
     
      

     


    Article Number:

    000162729


    Article Type:

    Solutions to a Product Problem



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