How to Change the Owner of the BMC Helix Remedyforce NormalizationBatch Processor Job?

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Helix Remedyforce Service Desk



    QUESTION:

    How to Change the Owner of the BMC Helix Remedyforce NormalizationBatch Processor Job?


    ANSWER:

     

    This is an scheduled job for the BMC Helix Remedyforce CMDB. 

      

    To change the owner of the scheduled job:
    1. Log into Remedyforce as Administrator.
    2. Click Remedyforce Administration tab .
    3. Select Configure CMDB 2.0 | Select General CMDB Settings. 
    4. In the section "Schedule Normalization Rules," Stop the Start the Normalization Process
    5. Go Setup | Scheduled Jobs.
    6.  Verify the owner NormalizationBatchProcessor job has been udpated.

     


    Article Number:

    000169605


    Article Type:

    FAQ/Procedural



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