Create new Change screen moves fields from scratch behind menus

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy with Smart IT


    COMPONENT:

    Remedy with Smart IT



    PROBLEM:

    When I resize the create new change window. Fields are moving behind menus. See image below.

    User-added image


    SOLUTION:

    This is a compatibility issue that is not a defect due to resolution. See the following information for more details.

    https://docs.bmc.com/docs/itsm1902/bmc-remedy-itsm-suite-compatibility-matrix-841099840.html?preview=%2F841099840%2F856626033%2FRemedy+ITSM+Applicaton+and+Smart+IT+Compatibility+Matrix.pdf


    Smart IT compatibility document defines screen resolution:
    "The Smart IT user experience for web browsers has been designed for computer monitors with a screen resolution of 1280 x 768 pixels and higher. The Remedy ITSM Application mid-tier user experience for web browsers has been designed for computer monitors with a screen resolution of 1280 x 1024 pixels and higher."



     


    Article Number:

    000169625


    Article Type:

    Solutions to a Product Problem



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