In SRM 18.08 in a Work Order, when clicking Work Info History button, 5 fields are visible which should be hidden.

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    PRODUCT:

    BMC Service Request Management


    COMPONENT:

    BMC Service Request Management


    APPLIES TO:

    SRM 18.08+



    PROBLEM:

    The following fields are visible in WOI:WorkInfo's "Work Info History View" view:

    'Thumbnail 1' 1000005930
    'Thumbnail 2' 1000005931
    'Thumbnail 3' 1000005932
    'Broker Vendor Ticket Id' 304412421
    'Broker Vendor Name' 304412411


    CAUSE:

    Fields should be hidden


    SOLUTION:

    Using Dev Studio, hide the above mentioned fields.


    Article Number:

    000169580


    Article Type:

    Solutions to a Product Problem



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