BMC Helix Digital Workplace 19.05 streamlines workflows for end users and agents while improving governance capabilities for IT operations, enabling security and compliance.
End users can view the progress of their requests along with the status. Requests that do not require an approval for being processed, automatically move to the "In Progress" state.
Enhanced templates to send email
As an administrator, you can create enhanced templates that are branded using the selected global navigation style to send email notifications to your end users. The email notifications are compatible with the following email clients: Microsoft Outlook (desktop and web), Gmail, native iOS and Android clients.
Additionally, end users can use new configuration options for requests and approvals to choose which notifications they want to receive.
Embedded self help
Guided assistance helps you learn to navigate the product and to actively complete tasks.
From the Self-help pane, you can start guided assistance, link to help topics, and watch videos relevant to where you are in the product and the work you are doing.
For all the features in the 19.05 BMC Helix Digital Workplace release, click here.