What's New in 19.05 - BMC Helix ITSM

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    Within BMC Helix ITSM, BMC Helix Multi-Cloud Service Management 19.05 brings advancements for DevOps, providing seamless cognitive service management across multi-cloud services, providers and environments.


    Integration of Azure DevOps Services



    Collaboration and management of Azure DevOps work items and BMC Helix ITSM incidents.


    You can now integrate Azure DevOps Services with BMC Helix Multi-Cloud Service Management. With this, an Azure DevOps work item is automatically created when you create a BMC Helix ITSM (or Remedy) Incident and the converse.


    Enhanced Error Console


    The enhanced Error Console now provides a single interface to view BMC Helix Platform and  BMC Helix Integration Service errors that occur when brokering tickets. You can review the errors, fix them, and rerun the transaction.


    Single point to access, view information and update status on failed transaction records


    Automatic risk calculation for change requests




    New risk analysis module calculates the risk level of every brokered change from leading software agile development tools such as Jira, enabling flexibility for auto-approvals. Organizations can deliver rapid changes without downtime and/or outages.


    This is just a quick overview of all the 19.05 features.  Click here for all the full details of all the enhancements