Remedy Smart Reporting - AdminConsole fails to deploy "Error information is missing"

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    Remedy AR System Server


    Smart Reporting Remedy


    Machines without access to Internet


    "Error information is missing" message when trying to get to admin console, catalina logs reveals that the AdminConsole application was not deployed due to listener errors:

    07-Jun-2019 12:27:30.793 SEVERE [localhost-startStop-1] org.apache.catalina.core.StandardContext.startInternal One or more listeners failed to start. Full details will be found in the appropriate container log file
    07-Jun-2019 12:27:30.808 SEVERE [localhost-startStop-1] org.apache.catalina.core.StandardContext.startInternal Context [/AdminConsole] startup failed due to previous errors

    Details on localhost log:

     org.springframework.beans.factory.xml.XmlBeanDefinitionStoreException: Line 8 in XML document from class path resource [applicationContext.xml] is invalid; nested exception is org.xml.sax.SAXParseException; lineNumber: 8; columnNumber: 67; cvc-complex-type.2.4.c: The matching wildcard is strict, but no declaration can be found for element 'context:component-scan'.


    Server is not connected to internet and is not able to get to the schemalocations of the "applicationContext.xml" file


    1) Stop the Smart Reporting Tomcat server/service
    2) Rename the original applicationContext.xml file (loaded in /SmartReporting\appserver\webapps\AdminConsole\WEB-INF\classes). Give it a non-.xml extension name.
    3) Copy all 4 files from the attached zip file into that location. 
    4) Start the Smart Reporting Tomcat server/service

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