Remedy Smart Reporting - AdminConsole fails to deploy "Error information is missing"

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    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    Smart Reporting Remedy


    APPLIES TO:

    Machines without access to Internet



    PROBLEM:

    "Error information is missing" message when trying to get to admin console, catalina logs reveals that the AdminConsole application was not deployed due to listener errors:

    07-Jun-2019 12:27:30.793 SEVERE [localhost-startStop-1] org.apache.catalina.core.StandardContext.startInternal One or more listeners failed to start. Full details will be found in the appropriate container log file
    07-Jun-2019 12:27:30.808 SEVERE [localhost-startStop-1] org.apache.catalina.core.StandardContext.startInternal Context [/AdminConsole] startup failed due to previous errors

    Details on localhost log:

     org.springframework.beans.factory.xml.XmlBeanDefinitionStoreException: Line 8 in XML document from class path resource [applicationContext.xml] is invalid; nested exception is org.xml.sax.SAXParseException; lineNumber: 8; columnNumber: 67; cvc-complex-type.2.4.c: The matching wildcard is strict, but no declaration can be found for element 'context:component-scan'.


    CAUSE:

    Server is not connected to internet and is not able to get to the schemalocations of the "applicationContext.xml" file


    SOLUTION:

    1) Stop the Smart Reporting Tomcat server/service
    2) Rename the original applicationContext.xml file (loaded in /SmartReporting\appserver\webapps\AdminConsole\WEB-INF\classes). Give it a non-.xml extension name.
    3) Copy all 4 files from the attached zip file into that location. 
    4) Start the Smart Reporting Tomcat server/service


    Article Number:

    000169527


    Article Type:

    Solutions to a Product Problem



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